Book a 1-Hour Remote IT Consultation

    Work through a specific problem with a senior Australian IT expert — structured, focused, and billed only if we resolve it.

    Who this is for

    • Australian expats and digital nomads troubleshooting persistent device, network, or software issues
    • Small businesses reviewing Microsoft 365, Google Workspace, or cloud storage setup
    • Remote teams with recurring IT problems that haven't been properly diagnosed
    • Property owners or short-term rental operators assessing network or smart device security
    • Anyone quoted a large IT bill elsewhere who wants a second opinion

    What's included

    • Pre-session intake — a short brief form so time isn't wasted on basics
    • Screen share or remote access session — via Zoom or WhatsApp (your choice)
    • Live diagnosis and resolution — we work through the problem in real time
    • Written summary — a brief follow-up note with what was found and what was done
    • No fix, no fee — if the issue is not resolved, the session is not charged

    How to book

    1. Pick a time below — times display in your local timezone
    2. Fill in a brief description of your issue
    3. Receive a confirmation with Zoom/WhatsApp link
    4. Show up — that's it
    Continue to booking

    You'll be taken to tidycal.com to choose your time.

    Frequently Asked Questions

    What happens if my problem isn't resolved?

    The No Fix, No Fee guarantee applies. If the issue is not resolved during the session, you are not charged for that session.

    Can I book if I'm not sure what the problem is?

    Yes. Describing symptoms is enough — diagnosis is part of what the session covers.

    What technology do you support?

    Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, most home and SMB networking hardware, VPN and remote access setups, and cloud storage platforms.

    How is payment handled?

    Invoicing is through My IT Butler Pty Ltd (Australia). Accepted via Wise, PayPal, or bank transfer.