Pricing

    IT Support Pricing Without the Guesswork

    Three clear ways to get IT support: pay by the hour when something breaks, keep a monthly retainer for ongoing cover, or bring in enterprise-level coordination. Projects and specialist work are priced separately below. No lock-ins, no hidden extras, and no charge if I can't fix it.

    Tier 1

    Remote IT Support

    Pay only for the time it takes to sort the problem out.

    $45 AUDper hour

    ~$30 USD per hour

    Pay as you go, 1 hour minimum

    Best forSmall businesses and sole traders who want a capable second pair of hands when something breaks, with no contract behind it.

    • Remote troubleshooting on any device, account or network
    • No fix, no fee: if it isn't resolved, you don't pay for the session
    • Reply within 24 hours, with same-day slots where I can
    • Vendor and ISP liaison handled on your behalf
    • No lock-in, no minimum term, no monthly fee

    Tier 2

    Managed Support

    Ongoing supervision, so problems get caught before they cost you a day.

    from $130 AUDper month

    ~$85 USD per month

    4 hours of priority support included

    Best forTeams that depend on their systems every day and want someone accountable for keeping them running.

    • 4 hours of priority support each month
    • Same-day response during business hours
    • Monitoring and proactive maintenance
    • Monthly system health review with a written report
    • Unused hours roll over (up to 2 hours)
    • Additional hours at $25 USD / ~$38 AUD per hour

    Tier 3

    Enterprise Solutions

    Senior IT coordination for organisations that run across teams, sites and countries.

    from $380 AUDper month

    ~$250 USD per month

    10 hours of priority support included

    Best forInternational organisations, distributed teams and multi-property operators who need strategic guidance as well as fixes.

    • 10 hours of priority support each month
    • Unused hours roll over (up to 6 hours)
    • Strategic IT coordination informed by CCNA, CompTIA Security+, ITIL and PRINCE2
    • Device management across your fleet with Microsoft Intune or Google Workspace
    • Security reviews and vendor coordination across locations
    • Quarterly planning review with a written report

    Prices are shown in AUD and USD. Approximate equivalents are a guide only, not live exchange rates. The currency and final amount are confirmed in your quote.

    Projects and specialist services

    Rough starting prices so you know the ballpark. Book a short call and you'll have a written fixed quote, not a sales pitch.

    Website Building

    A fast, high-end site with domains, email and search basics set up properly.

    Packages from $495 USD / ~$752 AUD

    Includes 2 months of free support

    Price varies depending on scope and requirements.

    See the service

    AI Training

    Vibecoding and AI coursework tailored to your needs, taught on safe virtual machines.

    Packages from $395 USD / ~$600 AUD

    Price varies depending on scope and requirements.

    See the service

    Confidential Reporting Platforms

    Encrypted, anonymous reporting systems, plus document redaction techniques.

    Packages from $945 USD / ~$1,436 AUD

    Price varies depending on scope and requirements.

    See the service

    Deep-Dive Investigations

    Researcher-grade public-record work, documented so findings stand up.

    $89 AUD / ~$59 USD per hour

    Fixed-quoted after a confidential scoping call

    Price varies depending on scope and requirements.

    See the service

    Dashboards, Second Brains and Automation

    Your business on one screen, a second brain that never forgets, and systems that work while you sleep.

    Packages from $595 USD / ~$904 AUD

    Price varies depending on scope and requirements.

    See the service

    Cybersecurity Testing and Hardening

    Blue-team and red-team security across your website, network, servers and databases.

    Quoted after a short call

    Price varies depending on scope and requirements.

    See the service

    Prices vary depending on scope and requirements. You always get a fixed quote before any work begins.

    How billing works

    • Invoices are issued by My IT Butler Pty Ltd, an Australian company, and are suitable for your business accounts.
    • Payment by Wise, PayPal or Australian bank transfer, due within 14 days of the invoice date.
    • All work is delivered remotely. Where physical work is genuinely needed, I coordinate a qualified local technician and supervise the job.
    • Prices are shown in AUD and USD. Approximate equivalents are a guide only, not live exchange rates. The currency and final amount are confirmed in your quote.

    Questions

    Pricing FAQ

    Still not sure what you need?

    Book a free 15-minute chat. I'll tell you plainly which option fits, or whether you don't need me at all yet.